Any law enforcement you can think of was at the Carillon Community Tuesday afternoon. ATF, Lubbock Bomb Squad, and the FBI all swarmed the outside of the facility.
Police got a call about a package that exploded with a white substance, but after some testing that white substance ended up being something that's used in packaging.
Sharmon Banks 75-year-old mother lives on the second floor where the envelope was opened.
"We are just hoping and praying that he is in there with her keeping her calm." She is just right down from the physical therapy room on the second floor," she said.
LFD Hazmat crews quickly isolated the envelope and began to work.
Division Chief Rob Keinast said, "We are doing initial testing on the substance."
While testing out the substance, crews started the decontamination process. Even firefighters had to get hosed down as a precaution.
During the whole ordeal those inside had to wear masks and were quarantined.
Then about two hours in, staff and a few others were able to walk out.
"We are closing up operations," Keinast said.
After testing the substance the all clear was given. It tested negative for any hazardous material.
Lubbock Fire Rescue says an envelope was opened when a heavy object was dropped on it causing the white material to fall out.
"If you think of those kind of manila envelopes instead of bubble wrap with those layers to pad in it," Keinast said. "There could be a fibrous material that's inside of there like shredded up newspaper type of material that could have powder in there."
Keinast said you can never be to sure when a call comes in about an unknown substance. He said crews respond in full force.
Three people from Carillon were taken to the hospital, one for asthma related issues the others just as a precaution.
A Carillon rep said emergency procedures are in place and said protocol was followed throughout the situation.